Client RequirementsDue to client demand and taking their services from world class to beyond, CBFA JV Burj Khalifa had an urgent need to recruit an additional 30 employees to drive the business forward. These additional recruits included MEP and Civil Technicians, Team Leaders, Civil Supervisor, MEP Managers, HSE Inspector, Energy assistant and a Deputy Facility Manager.
When briefed on the new organisational chart by CBFA, it was evident that the candidates needed to be of exceptional quality and to be brought on board quickly. Due to many contributing factors previous recruitment from alternative suppliers had been costly, slow in process and many candidates being sent and reviewed that were not of suitable calibre.
SolutionSERT recommended that a specialist FM Recruiter was to be seconded to work on site at The Burj Khalifa in the CBFA office for a 6 week period to act as a dedicated recruiter for the specific 30 positions. This would enable a thorough understanding of the company set up, culture, project requirements, the client strategy and the level of candidate to be sought.
The consultant was able to get a full understanding of each role from being on site, avoiding any unsuitable candidates being passed onto anyone within the organisation. CBFA saved money, time and increased recruitment efficiency by liaising directly with the line manager and client for reviewing of CVs, interview process and having direct involvement in the offer process.
SERT and CBFA agreed a fixed retained payment fee for the recruitment of all 30 positions. This was to be part up front and part upon completion. The deal effectively saved CBFA in excess of 180,000AED compared to recruiting from a number of suppliers.
Feedback“I employed the services of SERT for a period of 6 weeks. Within these 6 weeks I set the challenge to recruit 25 technicians and 5 managers, all of the aforementioned had to be vetted by the client, my team and myself. In addition, the management team had to be specifically trained and experienced in a specialised form of maintenance.
The consultant from SERT accepted the challenge and disappeared for 2 weeks, just when I thought they had crashed and burned, the consultant came to my office with a list of potential candidates and recommendations. I conducted one interview with the consultant observing my requirements. They then went away and came back with a shortlist of candidates which I interviewed. They liaised with the client and arranged the relevant people and held the required interviews, drove the process internally until such time the offer letters were out."
Kulvinder Rupra - Facility Manager, CBFA JV Burj Khalifa
“SERT's understanding of the positions was very quick and they only required one briefing to match my needs. We worked together in interviewing the selected candidates and I was suitably impressed with how they all performed at interview, it was clear they had been briefed in depth on our organisation and the role itself. This detailed approach was replicated for all 30 roles, resulting in a very successful campaign. Above all, the consultant from SERT has been a joy to have around with her proactive, upbeat and professional persona. It is evident her passion and forte is recruiting and people and she is an asset to her industry.”
Sumeera Wijesooriya - Energy Manager, CBFA JV Burj Khalifa