SERT's data protection policy sets out how the company complies with the Data Protection Act 2018 and UK GDPR, covering lawful bases for processing personal and sensitive data, individual rights including access, rectification, erasure and portability, data breach reporting obligations, and retention periods, with HR responsible for all data protection matters and the ICO as the relevant supervisory authority.

SERT's key information document policy ensures transparency for agency workers on pay, deductions, and fees prior to agreeing employment terms, in compliance w…SERT's key information document policy ensures transparency for agency workers on pay, deductions, and fees prior to agreeing employment terms, in compliance with the Conduct Regulations 2003, covering PAYE workers, umbrella company arrangements, and personal service companies, with a mandatory representative sample pay statement provided in each case.

SERT's reference policy requires all reference requests for current or former employees to be handled exclusively by HR, with responses limited to confirming employment dates only, ensuring consistency and avoiding any commentary on performance.

SERT's anti-bribery and corruption policy establishes a zero-tolerance approach to all forms of bribery under the Bribery Act 2010, requiring all employees, contractors, and suppliers to act with integrity, report suspected wrongdoing, and adhere to strict controls on gifts, hospitality, facilitation payments, and political and charitable donations, with breaches potentially resulting in dismissal or contract termination.

SERT's environmental policy commits the company to minimising its environmental impact across energy, waste, transport, and procurement, in compliance with all relevant legislation, with the COO responsible for implementation and annual review.

SERT's right-to-work policy sets out the List A and List B documents acceptable as proof of eligibility to work in the UK, in line with Home Office guidelines,…SERT's right-to-work policy sets out the List A and List B documents acceptable as proof of eligibility to work in the UK, in line with Home Office guidelines, and requires thorough verification and record-keeping for all employees and prospective employees.

'Safe & Sensible' is our approach to health & safety Aims of Safe & Sensible

SERT's complaints policy

SERT's cookie policy

SERT's modern slavery policy commits the organisation to a zero-tolerance approach across all operations and supply chains, requiring all workers, contractors,…SERT's modern slavery policy commits the organisation to a zero-tolerance approach across all operations and supply chains, requiring all workers, contractors, and suppliers to actively prevent, detect, and report modern slavery, with risk-based due diligence applied to contracting and supplier relationships.

General terms of engagement

SERT's privacy policy and data protection statement