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Transforming Utility Training: From Product Pushing to Peer-Powered Learning


Moving Beyond Product Pushing: The Future of Utility Training

In a recent conversation with a senior executive from the utilities sector, a compelling vision emerged for the future of industry training. This vision starkly contrasts with the traditional manufacturer-driven courses, which often serve more as promotional platforms than as genuine learning experiences. This conversation underlined the importance of a more learner-centric approach, which I, as the CEO of SERT, have long advocated. Here’s why this transformation is crucial and how it can be achieved.

The Problem with Manufacturer-Driven Training

Manufacturer-led training programmes have dominated the utilities sector for years. These courses, while informative about specific products, often blur the line between education and marketing. Participants frequently find themselves enduring thinly veiled sales pitches rather than gaining actionable insights or broad-based knowledge. This model not only limits the scope of learning but also fosters a sense of mistrust among trainees, who are often wary of the ulterior motives behind the instruction.

The Need for Peer-to-Peer Networking and Training

The utilities sector is ripe for a shift towards training that prioritises genuine knowledge sharing over product promotion. This is where peer-to-peer networking and training come into play. Such programmes emphasise collaboration, experience exchange, and real-world problem-solving, devoid of any sales agenda.

Benefits of Learner-Centric Training

  1. Trust and Credibility: Training led by industry peers who have no vested interest in selling a product naturally garners more trust. Trainees are more likely to engage and absorb information when they believe the instructor's sole motive is to educate.

  2. Relevance and Practicality: Peer-led training often draws on real-world experiences and case studies, making the learning process more relevant and immediately applicable. This practical focus ensures that participants can directly implement what they've learned in their daily work.

  3. Enhanced Networking: Training sessions that encourage peer interaction facilitate networking opportunities. These connections can lead to ongoing professional relationships, knowledge exchange, and support systems that extend far beyond the training itself.

  4. Zero Sales Spin: Without the underlying goal of pushing products, the training environment becomes more genuine and focused. Participants can engage with content that is designed purely to enhance their skills and knowledge.

Implementing the Shift

To foster this new era of training in the utilities sector, concrete steps must be taken:

  1. Curate a Network of Industry Experts: Build a roster of experienced professionals who are passionate about sharing their knowledge. These individuals should be selected based on their expertise and their ability to teach without a sales agenda.

  2. Develop Peer-Led Curriculum: Design training programmes that focus on real-world applications, challenges, and solutions. Incorporate interactive elements like workshops, group discussions, and hands-on activities to enhance engagement and learning.

  3. Promote Authentic Learning Spaces: Create environments—both physical and virtual—where participants feel comfortable sharing their experiences and asking questions. These spaces should foster open dialogue and mutual support.

  4. Measure and Adapt: Continuously assess the effectiveness of the training programmes through feedback and performance metrics. Use this data to refine and improve the curriculum, ensuring it remains relevant and valuable.


Moving away from product-centric training to a model that values peer-to-peer interaction and genuine knowledge sharing is not just a noble goal but a necessary evolution for the utilities sector. By focusing on learner-centric, zero-sales spin training, we can cultivate a more skilled, trusted, and connected industry. This approach, underlined by my recent conversation with a senior utilities executive, is fundamental to driving the industry forward. At SERT, we are committed to embodying these principles and empowering professionals with the education they need for the future.

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