Job description
You will be working for the largest installer of renewable measures within the UK who have also been voted The Independent Choice for ‘Installer of the year 2023’. The business was founded in 2008 and has since installed energy saving measures on over 140,000 homes reducing energy bills for domestic customers.
They are currently seeking x2 Compliance Coordinators who can join the team and work out of their Doncaster office dealing with compliance and customer queries for works under the GBIS (Great British Insulation Scheme).
This is a great opportunity for someone looking to join a forward-thinking company working within in a growing market.
Responsibilities:
- Conduct phone conversations with customers in a professional manner at various stages in the GBIS process, maintaining accurate information and a great level of customer service throughout
- Accurately process work with an eye for detail, reviewing compliance before issuing to either Retrofit Assessors and Co-ordinators, Designers or Third Parties.
- Updating of CRM system to ensure records or kept up to date and accurate.
- Accurately diary plan work for retrofit assessors nationally.
Essential:
- Strong understanding of Microsoft Office programs, especially excel
- Proven track record adapting to changes, especially where these affect the day-to-day processing of work
- Proven track record of working under pressure and to strict deadlines
- Excellent telephone manner
- Good communication skills
- Previous experience of 2 years or more in an administration role, within the last 5 years
- Self-motivated to complete any works required to a high-quality standard.
- Excellent customer focus and care skills
- Diary Management
Benefits package:
- Salary £23,400 - £26,000
- Private Healthcare
- 23 Days + BH (Increasing a day per annum)
- Company Pension
- Private Medical
- Life Assurance (3 x Salary)
- Reward Gateway – discounts for shopping, travel and more (non-contractual benefit)
