Helpdesk Coordinator – Facilities Management (FM) | Glasgow

Permanent | Full-Time | Office-Based | Competitive Salary + Benefits

📍 Location: Office-based, Glasgow
💷 Salary: Competitive, based on experience
🕒 Hours: Full-time, Monday to Friday (no weekends or shifts)

Looking for a new opportunity in Glasgow?

Are you a highly organised, proactive individual with a passion for customer service and coordinating field teams? Do you have experience in facilities helpdesk roles, FM scheduling, or administration support within the facilities management or building services sector?

We’re hiring a Helpdesk Coordinator to join our friendly and fast-paced Facilities Management (FM) helpdesk team in Glasgow – ideal for those seeking office-based jobs in Glasgow with career progression in a growing industry.

About the Role

As a Helpdesk Coordinator, you’ll be at the heart of our Glasgow-based FM operations, ensuring the smooth delivery of planned preventative maintenance (PPM) and reactive maintenance services for commercial clients across Scotland.

This role is ideal for those with experience in coordinator roles within facilities, property, or maintenance companies looking to build a long-term career. You’ll be using industry-leading FM software to manage service requests and support engineers and subcontractors in the field.

 Key Responsibilities

• Log and manage incoming helpdesk tickets and maintenance requests from clients

• Schedule engineers for planned maintenance and emergency callouts

• Update job status, client portals, and internal systems using FM software (e.g., Joblogic, simPRO, BigChange)

• Communicate with subcontractors, clients, and internal teams to ensure SLA compliance

• Deliver first-class customer support via phone and email

• Maintain accurate job documentation and service records

What We’re Looking For

• Proven experience in a Helpdesk Coordinator, Service Administrator, FM Scheduler, or Maintenance Helpdesk role

• Background in facilities management, building services, or mechanical & electrical (M&E) environments preferred

• Familiarity with FM systems like Joblogic, simPRO, or similar platforms is desirable

• Excellent communication and problem-solving skills

• Highly organised with the ability to thrive in a fast-paced, reactive helpdesk environment

• Confident with Microsoft Office, CRM systems, and online job management tools

Why Join Us?

• Join a respected and established FM company in Glasgow with long-term client partnerships

• Be part of a supportive and experienced facilities helpdesk team

• Based at our modern Glasgow office, with no shift work or weekends

• Clear career progression opportunities and full training provided

• Every day brings new challenges – ideal for those who enjoy varied and fast-paced roles in the property services sector

Apply Today

If you’re looking for a helpdesk job in Glasgow with real career potential and a great team environment, we want to hear from you.

Apply now to join a thriving company in the facilities management sector, or get in touch for an informal chat about the role.